TICKETING FAQS
Why have we decided to move to allocated seating for the Morning Melodies series?
We understand that this change might be a bit of an adjustment, especially for our loyal patrons. However, we believe that moving to allocated seating will greatly enhance your overall experience. Here are a few reasons why:
- You spoke, we listened: we’ve heard your feedback about the challenges of general admission seating. This change is a direct response to your suggestions, aiming to create a more enjoyable and stress-free experience for everyone.
- Comfort and convenience: no more rushing to secure your favourite seats. With allocated seating, you can arrive at your leisure, knowing that your seat is reserved just for you.
- Fairness and organisation: this system ensures that everyone has an equal opportunity to choose their preferred seats in advance, reducing the stress and confusion of finding a spot on the day of the event.
- Enhanced social experience: You can plan ahead and book seats with your friends, ensuring you all sit together and enjoy the performance without any hassle.
- Safety and Accessibility: allocated seating helps us better manage the venue, ensuring that all patrons, especially those with mobility issues, have easy access to their seats.
We are committed to making this transition as smooth as possible and are here to assist you with any questions or concerns you may have. Thank you for your understanding and continued support.
How do I book tickets?
You can book online, by creating an account here. You can also book tickets in person with our concierge team at Encore Events Centre or over the phone: 1300 156 557 during business hours.
How do I access my tickets?
Log in to your account here and find your tickets under the heading ‘Bookings.’ You can then view your ticket, displayed as a QR code and save it to the wallet on your phone.
Can I print my tickets?
Yes, if you would prefer to have a printed copy of your ticket, you can print it out and present it on the day of the performance.
What does allocated seating mean?
If the performance specifies there’s allocated seating, each ticket will need to be booked as a seat at a specific table or row. This means you don’t have to line up for lengthy times before the show, to get the best seat, as your seat is selected at the time of booking your ticket.
What does General Admission (GA) mean?
General Admission (GA) is an unreserved seating plan where seating is not reserved for you and seating is first come, first serve.
Can I pay with cash?
All payments for tickets at Encore Events Centre are card-only.
How do I book with a Companion Card?
Please call to speak with our box office team in person at Encore Events Centre or over the phone: 1300 156 557 during business hours, and they will be able to assist.
Why do I need to make an account?
In the event a performance is unfortunately rescheduled or cancelled, it is essential that we have your details if we need to get in contact. The personal information you share with us is protected by our privacy policy. Your personal information will not be shared with a third party. For further information on how your personal information is handled, visit Council’s Privacy Policy at https://www.wyndham.vic.gov.au/privacy-policy
Where is my information stored?
All data collected by Ferve, Wyndham City’s new ticketing platform provider, is maintained within Australia and is compliant with Australian Privacy Principles. Our data is maintained in our own specific database and is never shared with a third party. The serve infrastructure used is located in Sydney by Equinix, a global leader in the provision of data centres with over 200 sites in operation worldwide. You can read more here: https://ferve.tickets/security-statement/ Our customers credit card data is not part of that data set, however. We use Ferve's Merchant facility, ArtsPay.
I'm no longer able to attend, can I get a refund?
Refunds are not available unless the performance is cancelled or if permitted in accordance with the LPA Code of Practice for the Ticketing of Live Entertainment Events in Australia or as required by law (including the Australian Consumer Law). We don’t refund ticket purchases for a change of mind. If you can no longer attend a performance or event, we recommend passing along your tickets to friends or family.
Concession Tickets
Concession prices apply to persons who are aged 14 years and under, full pensioners, Senior Card holders, Healthcare card holders, welfare benefit recipients and full-time and part-time students. Be sure to have proof of concession on hand when attending our performances.
Conditions of Entry
For you and your booking party to be admitted, you may be required to present the order confirmation number, photo identification and valid proof of any concession entitlement/s.
Where you cannot produce proof of concession entitlement where a concession ticket has been purchased, concession tickets purchased through Encore Events Centre can be exchanged to a full price ticket at the venue prior to an event. You will be responsible for paying any difference in the ticket price.
If you have any enquiries or if you need further assistance, please contact our ticketing team on 1300 156 557, or email: boxoffice@wyndham.vic.gov.au